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TERMS & CONDITIONS

If you have any uncertainty with your diet, health, or on any medication or treatment programs, YOUNI strongly recommendsthat you seek medical advice before starting any YOUNI Meal Plan program. YOUNI is not liable for any illness or medical reaction caused by contact with or consumption of YOUNI Food (the “Food”). If you have any type of serious food allergy, YOUNI asks that you refrain from eating the Food.

1. RESULTS

Whilst we do everything we can to help you achieve your health targets, results from the purchase of the Food are not guaranteed. Slight deviation of 
+/-10% of macros may occur during the weighing process which may lead to differences in total daily calories consumed. As a result, our meal plan calories and macros should only be considered as a best guide to achieving your health goals. For best results, the Food should be combined with daily exercise. Results will also vary from person to person. Furthermore results (measured in terms of fat loss and lean muscle gain) may vary from person to person for several reasons including but not limited to environment, genetics, metabolic rate, and physical exertion.

YOUNI reserves the right to refuse any order placed by you at any time prior to acceptance in its sole and absolute discretion.

 

2. REFUND

Please note that upon signing and payment of meal plan contract, YOUNI does not offer any refunds or exchanges to our meal plan.

 

3. FOOD

Upon providing the start date of your meal plan, YOUNI will continue to provide food without further notice. If any changes are required, please refer to Clause 4.

In the event where products or ingredients are unavailable, YOUNI reserves the right to change the product range at any time and from time to time. In rare cases, a product that is shown as available on the website may become unavailable. Under such circumstances, the client agrees and acknowledges that no penalty shall be applied for such modifications and that subject to the above, the client waives all rights to claim any or other costs from Youni.

For optimal taste, please heat your YOUNI meals. YOUNI recommends you reheat your Food on the stovetop after taking the Food out of the box or alternatively heating your Food for 2-3 minutes should you choose to use a microwave.

If your meals are not eaten immediately, please keep all meals refrigerated. For YOUNI kiosk pick-ups, we will keep your meals until the end of business day. If you do not pick up your Food, due to hygiene reasons, YOUNI will discard and deem you to have forfeited your meal plan for that specific day. Under such a scenario, no compensation will be made.

It is your personal responsibility to declare all food allergies or food intolerances accurately prior to the start of your meal plan contract. YOUNI does not accept any liability for Food prepared based on any inaccurate or incomplete disclosure. You are responsible for updating any changes to all of your food allergies or food intolerances to Youni on a timely basis and prior to any use of this service by emailing hello@youni.com.hkand attaching supporting documents.

 

4. MEAL PLAN ORDERING CYCLE AND CHANGE REQUESTS

  • Meal Plan program starts every Monday.

  • There is no Meal Plan program on weekends (Saturdays and Sundays), inclement weather (Typhoon signal No. 8 or above and Rainstorm Warning) and Public Holidays. Meal plan days that fall on a public holiday will be automatically postponed to the next business day.

  • Sign up meal plan contract cut-off is on Thursday midnight for next week’s Meal Plan cycle start.

  • 3-day meal plan customers are NOT ALLOWEDto make any pause or changes on the start date after customers have signed up to the meal plan contract.

  • 3-day meal plan must be consumed within 1 month of purchase date, after which unused meals will be automatically cancelled without notice.

YOUNI建議您在開始營養餐計劃之前先徵求醫生的意見。YOUNI對於因接觸或食用YOUNI食品(以下簡稱「食品」) 而導致的任何疾病或不良反應並不負責。如果您有任何嚴重的食物過敏,YOUNI請求您避免進食食品。YOUNI的產品也有可能包含有堅果的產品。

 

1. 成效

我們會竭盡全力幫助您實現您的健康目標,但是不能保證購買食品的成效。食物於計算過程中,或出現大概+/-10 %的卡路里總量差異。為了達到最好的效果,食物應與日常運動互相結合。成效也將因人而異。此外,包括環境、遺傳學、代謝率和體力消耗,成效(以脂肪減少和肌肉獲得量作為衡量標準) 可能因人而異。

YOUNI保留拒絕任何訂單的權利。

 

2. 退款

請注意:營養餐計劃協議(以下簡稱「本協議」) 一經簽訂及完成付款後,均不接受任何退款或轉換其他營養餐計劃。

 

3. 營養餐

確定營養餐開始日期後,YOUNI將會為你準備營養餐,而不作另行通知。如需要作出變更,請參考第4項。

在產品或食材不可用的情況下,YOUNI保留隨時或定期更改產品範圍的權利。只有極少情況下,在訂單明確登記後,網站上顯示的產品會不可使用。客戶同意並確認,對此類修改不予處罰,並且在上述情況下,客戶放棄向YOUNI索取任何處罰或其他費用的所有權利。

為了達致最佳味道,請加熱YOUNI營養餐。我們建議您把食品從包裝盒中取出後,在爐火上重新加熱食品,或者選擇使用以微波爐加熱2-3分鐘。

如果營養餐不是即時食用,請盡快把食物冷藏。對於放在YOUNI分店自取的營養餐,我們將保存您的餐點,直至當日營業時間結束。由於衛生因素,沒有提取之食品,YOUNI將會丟棄並視作為你已放棄該日的營養餐。並在這種情況下,將不予賠償。

於營養餐計劃開始前,您有責任準確了解自己食物過敏的致敏源並告知YOUNI,YOUNI並不對任何不准確或不完整的披露承擔任何責任。請定時向YOUNI及於開始您的營養餐計劃前更新您的食物過敏狀況,以上更新須電郵至hello@youni.com.hk以提交證明文件。

 

4. 營養餐訂購週期和變更請求

  • 逢周一開始營養餐。

  • 沒有營養餐計劃:週末 (周六及周日)、惡劣天氣 (8 號或以上颱風訊號及暴雨警告) 及公眾假期。公眾假期的營養餐將自動推遲至下一個工作日。

-        如營養餐週期在下周開始,簽定訂購營養餐計劃協議截止時間為周四午夜。

-        簽定訂購營養餐計劃協議後,我們不容許任何暫停或更改請求。

  • 3日營養餐需要在購買日後1個月內完成,未享用的營養餐將會自動取消,而不另行通知。

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