CHANGE REQUESTS

Meal Plan program starts every Monday, each week meal plan program represents 5 days of meal plan.

 

Meal Plan program is serve from Monday to Friday, and there will be no meal plans for Weekends, Statutory and Bank Holidays.

Sign up meal plan contract cut-off is on Thursday midnight for next week’s Meal Plan cycle start.

 

If you would like to make any changes or requests to your meal plan, please note the following:

  • We only cater to changes or request sent by EMAIL and WhatsApp message ONLY. For reference our email is hello@youni.com.hk, WhatsApp no.: 63036333.

  • We understand customer work schedules can vary. Youni offer all customers the flexibility to make changes based on the following meal plans:

  • 1-week meal plan - additional changes or requests can be made on two working days in advance (before 5pm).

  • 4-week meal plan - additional changes or requests can be made on two working days in advance (before 5pm).

  • 8-week meal plan – cancellation of meal can be made on one working days in advance (before 9am); additional changes or requests can be made on two working days in advance (before 5pm).

  • 12-week meal plan – cancellation of meal can be made on one working days in advance (before 9am); additional changes or requests can be made on two working days in advance (before 5pm).

  • 24-week meal plan – cancellation of meal can be made on one working days in advance (before 9am); additional changes or requests can be made on two working days in advance (before 5pm).

  • Please note our business hours are between 10am – 5pm, Monday - Friday. Our office is closed on Typhoon Signal No. 8 or above, Rainstorm warning (based on Government Gazette), Statutory and Bank Holidays.

  • Any approved changes and request will only be effective 1/2 business days after email confirmation or WhatsApp from YOUNI is sent.

 

Different meal plans need to be completed within the specified time limit, and unused meals will be automatically cancelled without notice.

  • 1-week meal plan to be completed within 2 weeks of purchase date

  • 4-week meal plan to be completed within 2 months of purchase date

  • 8-week meal plan to be completed within 4 months of purchase date

  • 12-week meal plan to be completed within 6 months of purchase date

  • 24-week meal plan to be completed within 12 months of purchase date

© 2020 Youni (HK) Ltd. All rights reserved.

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